Error No License Keys Installed

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Note

  1. /ipk key: Change the Windows product key. Replaces the current product key if present. /ilc file: Install a license file. /rilc: Reinstall system license files. /rearm: Reset the evaluation period/licensing status and activation state of the computer. Use /rearm-app to specify an app, or /rearm-sku for a specific sku.
  2. Click 'Set Hostname' and input the hostname of the Tenable.sc host. After the change is made, you will need to download a new license file (by clicking on the Download Key link), which will reflect the new hostname.

This article is intended for technical support agents and IT professionals. If you're looking for more information about Windows activation error messages, see Get help with Windows activation errors.

If the key does not exist, add a Common AppData string value key with value from step 2 (e.g. After making changes in the registry, reboot the system. Option 7: If Autodesk 2020 version software was installed using Install Now method. Uninstall Autodesk 2020 software from Windows Control Panel.

This article provides troubleshooting information to help you respond to error messages that you may receive when you try to use a Multiple Activation Key (MAK) or the Key Management Service (KMS) to perform Volume Activation on one or more Windows-based computers. Look for the error code in the following table, and then select the link to see more information about that error code and how to resolve it.

For more information about volume activation, see Plan for volume activation.

For more information about volume activation for current and recent versions of Windows, see Volume Activation [client].

For more information about volume activation for older versions of Windows, see KB 929712, Volume Activation information for Windows Vista, Windows Server 2008, Windows Server 2008 R2 and Windows 7.

Diagnostic tool

Note

This tool is intended to help fix Windows activation problems on computers that run Enterprise, Professional, or Server edition of Windows.

Microsoft Support and Recovery Assistant (SaRA) simplifies Windows KMS Activation troubleshooting. Download the diagnostic tool from here.

This tool will try to activate Windows. If it returns an activation error code, the tool will display targeted solutions for known error codes.

The following error codes are supported: 0xC004F038, 0xC004F039, 0xC004F041, 0xC004F074, 0xC004C008, 0x8007007b, 0xC004C003, 0x8007232B.

Summary of error codes

Error codeError messageActivation type
0x8004FE21This computer is not running genuine Windows.MAK
KMS client
0x80070005Access denied. The requested action requires elevated privileges.MAK
KMS client
KMS host
0x8007007b0x8007007b DNS name does not exist.KMS client
0x80070490The product key you entered didn't work. Check the product key and try again, or enter a different one.MAK
0x800706BAThe RPC server is unavailable.KMS client
0x8007232ADNS server failure.KMS host
0x8007232BDNS name does not exist.KMS client
0x8007251DNo records found for DNS query.KMS client
0x80092328DNS name does not exist.KMS client
0xC004B100The activation server determined that the computer could not be activated.MAK
0xC004C001The activation server determined the specified product key is invalidMAK
0xC004C003The activation server determined the specified product key is blockedMAK
0xC004C008The activation server determined that the specified product key could not be used.KMS
0xC004C020The activation server reported that the Multiple Activation Key has exceeded its limit.MAK
0xC004C021The activation server reported that the Multiple Activation Key extension limit has been exceeded.MAK
0xC004F009The Software Protection Service reported that the grace period expired.MAK
0xC004F00FThe Software Licensing Server reported that the hardware ID binding is beyond level of tolerance.MAK
KMS client
KMS host
0xC004F014The Software Protection Service reported that the product key is not availableMAK
KMS client
0xC004F02CThe Software Protection Service reported that the format for the offline activation data is incorrect.MAK
KMS client
0xC004F035The Software Protection Service reported that the computer could not be activated with a Volume license product key.KMS client
KMS host
0xC004F038The Software Protection Service reported that the computer could not be activated. The count reported by your Key Management Service (KMS) is insufficient. Please contact your system administrator.KMS client
0xC004F039The Software Protection Service reported that the computer could not be activated. The Key Management Service (KMS) is not enabled.KMS client
0xC004F041The Software Protection Service determined that the Key Management Server (KMS) is not activated. KMS needs to be activated.KMS client
0xC004F042The Software Protection Service determined that the specified Key Management Service (KMS) cannot be used.KMS client
0xC004F050The Software Protection Service reported that the product key is invalid.MAK
KMS
KMS client
0xC004F051The Software Protection Service reported that the product key is blocked.MAK
KMS
0xC004F064The Software Protection Service reported that the non-genuine grace period expired.MAK
0xC004F065The Software Protection Service reported that the application is running within the valid non-genuine period.MAK
KMS client
0xC004F06CThe Software Protection Service reported that the computer could not be activated. The Key Management Service (KMS) determined that the request timestamp is invalid.KMS client
0xC004F074The Software Protection Service reported that the computer could not be activated. No Key Management Service (KMS) could be contacted. Please see the Application Event Log for additional information.KMS client

Causes and resolutions

0x8004FE21 This computer is not running genuine Windows

Possible cause

This issue can occur for several reasons. The most likely reason is that language packs (MUI) have been installed on computers that are running Windows editions that are not licensed for additional language packs.

Note

This issue is not necessarily an indication of tampering. Some applications can install multi-lingual support even when that edition of Windows is not licensed for those language packs.)

This issue may also occur if Windows has been modified by malware to allow additional features to be installed. This issue may also occur if certain system files are corrupted.

Resolution

To resolve this issue, you must reinstall the operating system.

0x80070005 Access denied

The full text of this error message resembles the following:

Access denied. The requested action requires elevated privileges.

Possible cause

User Account Control (UAC) prohibits activation processes from running in a non-elevated Command Prompt window.

Resolution

Run slmgr.vbs from an elevated command prompt. To do this, on the Start menu, right-click cmd.exe, and then select Run as administrator.

0x8007007b DNS name does not exist

Possible cause

This issue may occur if the KMS client cannot find the KMS SRV resource records in DNS.

Resolution

For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x80070490 The product key you entered didn't work

The full text of this error resembles the following:

The product key that you entered didn't work. Check the product key and try again, or enter a different one.

Possible cause

This issue occurs because the MAK that was entered was not valid, or because of a known issue in Windows Server 2019.

Resolution

To work around this issue and activate the computer, run slmgr -ipk <5x5 key> at an elevated command prompt.

0x800706BA The RPC server is unavailable

Possible cause

Firewall settings are not configured on the KMS host, or DNS SRV records are stale.

Resolution

On the KMS host, make sure that a firewall exception is enabled for the Key Management Service (TCP port 1688).

Make sure that the DNS SRV records point to a valid KMS host.

Troubleshoot network connections.

For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x8007232A DNS server failure

Possible cause

The system has network or DNS issues.

Resolution

Troubleshoot network and DNS.

0x8007232B DNS name does not exist

Possible cause

The KMS client cannot find KMS server resource records (SRV RRs) in DNS.

Resolution

Verify that a KMS host has been installed and DNS publishing is enabled (default). If DNS is unavailable, point the KMS client to the KMS host by using slmgr.vbs /skms <kms_host_name>.

If you do not have a KMS host, obtain and install an MAK. Then, activate the system.

For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x8007251D No records found for DNS query

Possible cause

The KMS client cannot find KMS SRV records in DNS.

Resolution

Troubleshoot network connections and DNS. For more information about how to troubleshoot such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0x80092328 DNS name does not exist

Possible cause

This issue may occur if the KMS client cannot find the KMS SRV resource records in DNS.

Resolution

For more information about troubleshooting such DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

0xC004B100 The activation server determined that the computer could not be activated

Possible cause

The MAK is not supported.

Resolution

To troubleshoot this issue, verify that the MAK that you are using is the MAK that was provided by Microsoft. To verify that the MAK is valid, contact the Microsoft Licensing Activation Centers.

0xC004C001 The activation server determined the specified product key is invalid

Possible cause

The MAK that you entered is not valid.

Resolution

Verify that the key is the MAK that was provided by Microsoft. For additional assistance, contact the Microsoft Licensing Activation Centers.

0xC004C003 The activation server determined the specified product key is blocked

Possible cause

The MAK is blocked on the activation server.

Resolution

To obtain a new MAK, contact the Microsoft Licensing Activation Centers. After you obtain the new MAK, try installing and activating Windows again.

0xC004C008 The activation server determined that the specified product key could not be used

Possible cause

The KMS key has exceeded its activation limit. A KMS host key can be activated up to 10 times on up to six different computers.

Resolution

If you require additional activations, contact the Microsoft Licensing Activation Centers.

0xC004C020 The activation server reported that the Multiple Activation Key has exceeded its limit

Possible cause

The MAK has exceeded its activation limit. By design, MAKs can be activated a limited number of times.

Resolution

If you require additional activations, contact the Microsoft Licensing Activation Centers.

0xC004C021 The activation server reported that the Multiple Activation Key extension limit has been exceeded

Possible cause

The MAK has exceeded its activation limit. By design, MAKs activate a limited number of times.

Resolution

If you need additional activations, contact the Microsoft Licensing Activation Centers.

0xC004F009 The Software Protection Service reported that the grace period expired

Possible cause

The grace period expired before the system was activated. Now, the system is in the Notifications state.

Resolution

For assistance, contact the Microsoft Licensing Activation Centers.

0xC004F00F The Software Licensing Server reported that the hardware ID binding is beyond level of tolerance

Possible cause

The hardware has changed or the drivers were updated on the system.

Resolution

If you are using MAK activation, use either online or phone activation to reactivate the system during the OOT grace period.

If you are using KMS activation, restart Windows or run slmgr.vbs /ato.

0xC004F014 The Software Protection Service reported that the product key is not available

Possible cause

No product keys are installed on the system.

Resolution

If you are using MAK activation, install a MAK product key.

If you are using KMS activation, check the Pid.txt file (located on the installation media in the sources folder) for a KMS Setup key. Install the key.

Error No License Keys Installed Windows

0xC004F02C The Software Protection Service reported that the format for the offline activation data is incorrect

Possible cause

The system has detected that the data entered during phone activation is not valid.

Resolution

Verify that the CID is entered correctly.

0xC004F035 Invalid Volume License Key

The full text of this error message resembles the following:

Error: Invalid Volume License Key. In order to activate, you need to change your product key to a valid Multiple Activation Key (MAK) or Retail key. You must have a qualifying operating system license AND a Volume license Windows 7 upgrade license, or a full license for Windows 7 from a retail source. ANY OTHER INSTALLATION OF THIS SOFTWARE IS IN VIOLATION OF YOUR AGREEMENT AND APPLICABLE COPYRIGHT LAW.

The error text is correct, but is ambiguous. This error indicates that the computer is missing a Windows marker in its BIOS that identifies it as an OEM system that is running a qualifying edition of Windows. This information is required for KMS client activation. The more specific meaning of this code is 'Error: Invalid Volume License Key'

Possible cause

Windows 7 Volume editions are licensed only for upgrade. Microsoft does not support installing a Volume operating system on a computer that does not have a qualifying operating system installed.

Resolution

In order to activate, you need to do one of the following:

  • Change your product key to a valid Multiple Activation Key (MAK) or Retail key. You must have a qualifying operating system license AND a Volume license Windows 7 upgrade license, or a full license for Windows 7 from a retail source.

    Note

    If you receive error 0x80072ee2 when you attempt to activate, use the phone activation method that follows instead.

  • Activate by phone by following these steps:
    1. Run slmgr /dti and then record the value of the Installation ID.
    2. Contact the Microsoft Licensing Activation Centers and provide the Installation ID in order to receive a Confirmation ID.
    3. To activate by using the Confirmation ID, run slmgr /atp <Confirmation ID>.

0xC004F038 The count reported by your Key Management Service (KMS) is insufficient

The full text of this error message resembles the following:

The Software Protection Service reported that the computer could not be activated. The count reported by your Key Management Service (KMS) is insufficient. Please contact your system administrator.

Possible cause

The count on the KMS host is not high enough. For Windows Server, the KMS count must be greater than or equal to 5. For Windows (client), the KMS count must be greater than or equal to 25.

Resolution

Before you can use KMS to activate Windows, you must have more computers in the KMS pool. To obtain the current count on the KMS host, run Slmgr.vbs /dli.

0xC004F039 The Key Management Service (KMS) is not enabled

The full text of this error message resembles the following:

The Software Protection Service reported that the computer could not be activated. The Key Management Service (KMS) is not enabled.

Possible cause

KMS did not respond to the KMS request.

Resolution

Troubleshoot the network connection between the KMS host and the client. Make sure that TCP port 1688 (default) is not blocked by a firewall or is otherwise filtered.

0xC004F041 The Software Protection Service determined that the Key Management Server (KMS) is not activated

The full text of this error message resembles the following:

The Software Protection Service determined that the Key Management Server (KMS) is not activated. KMS needs to be activated.

Possible cause

The KMS host is not activated.

Resolution

Activate the KMS host by using either online or telephone activation.

0xC004F042 The Software Protection Service determined that the specified Key Management Service (KMS) cannot be used

Possible cause

This error occurs if the KMS client contacted a KMS host that could not activate the client software. This can be common in mixed environments that contain application-specific and operating system-specific KMS hosts, for example.

Resolution

Make sure that if you use specific KMS hosts to activate specific applications or operating systems, the KMS clients connect to the correct hosts.

0xC004F050 The Software Protection Service reported that the product key is invalid

Possible cause

This can be caused by a typo in the KMS key or by typing in a Beta key on a Released version of the operating system.

Resolution

Install the appropriate KMS key on the corresponding version of Windows. Check the spelling. If the key is being copied and pasted, make sure that em-dashes were not substituted for the hyphens in the key.

0xC004F051 The Software Protection Service reported that the product key is blocked

Possible cause

The activation server determined that Microsoft has blocked the product key.

Resolution

Obtain a new MAK or KMS key, install it on the system, and activate.

0xC004F064 The Software Protection Service reported that the non-genuine grace period expired

Possible cause

Windows Activation Tools (WAT) has determined that the system is not genuine.

Resolution

For assistance, contact the Microsoft Licensing Activation Centers.

0xC004F065 The Software Protection Service reported that the application is running within the valid non-genuine period

Possible cause

Windows Activation Tools has determined that the system is not genuine. The system will continue to run during the Non-Genuine grace period.

Resolution

Obtain and install a genuine product key, and activate the system during the grace period. Otherwise, the system will go into the Notifications state at the end of the grace period.

0xC004F06C The request timestamp is invalid

The full text of this error message resembles the following:

The Software Protection Service reported that the computer could not be activated. The Key Management Service (KMS) determined that the request timestamp is invalid.

Possible cause

The system time on the client computer is too different from the time on the KMS host. Time sync is important to system and network security for a variety of reasons.

Resolution

Fix this issue by changing the system time on the client to sync with the KMS host. We recommend that you use a Network Time Protocol (NTP) time source or Active Directory Domain Services for time synchronization. This issue uses UTP time and does not depend on Time Zone selection.

0xC004F074 No Key Management Service (KMS) could be contacted

The full text of this error message resembles the following:

The Software Protection Service reported that the computer could not be activated. No Key Management Service (KMS) could be contacted. Please see the Application Event Log for additional information.

Possible cause

Error No License Keys Installed Windows 10

All of the KMS host systems returned an error.

Resolution

In the Application Event Log, identify each event that has Event ID 12288 and is associated with the activation attempt. Troubleshoot the errors from these events.

Error no license keys installed in india

Error No License Keys Installed Windows 7

For more information about troubleshooting DNS-related issues, see Common troubleshooting procedures for KMS and DNS issues.

Prior to version 2017 of our Developer Tool products there were two methods to activate the software:

Both of these methods activate the software so that the built-in license metering module (included with the software) is used to monitor license usage. Both methods result in the creation of a “[product].lic” file e.g.'xmlspy.lic' saved locally on your machine:

Method 1. Manually enter the license details into the Software Activation dialog (HELP Software Activation Enter a New Key Code )

Method 2. Double click on the “Licenses.altova_licenses” file (this file was sent to you via email as an attachment when you requested an evaluation / purchased a license from Altova). After saving the 'Licenses.altova_licenses' file to your hard drive, double clicking on it will open the Altova License Wizard which is used to apply the license to the software on your machine.

Version 2017 and newer of our Developer Tool products introduced an additional method to activate the software. This method does not use the built-in license metering module to monitor license usage. Instead a license is obtained from an Altova License Server in your network.

Method 3. This method activates the software by obtaining an available license from an Altova License Server installed in your network. In this scenario a license '.lic' file is NOT stored on the local machine but is centrally administered via the License Server.

Error No License Keys Installed Windows 10

Press the “Use Altova License Server” button in the Software Activation dialog (HELP Software Activation) and select a License Server from which an available license for the product can be obtained.

This method is necessary for Concurrent and Named User Licenses as these must now be administered via an Altova License Server installed in your network

Version 2020 and newer of our Developer Tool products changes two things with regards to activating the software using the built-in license metering module:

It will no longer be possible to manually enter the license details via the “HELP Software Activation Enter a New Key Code” method (Method “1” above).

Save the Licenses.altova_licenses file attached to your license email to your hard drive and then either:

  • Upload the license via the “HELP Software Activation Upload License” button
  • Double click on the saved Licenses.altova_licenses file to activate the license via the License Activation Wizard